Customer Service Officer Jobs at HealthPlus Nigeria Limited

HealthPlus Nigeria Limited and CasaBella International Limited require the services of an exceptional, highly motivated and competent person to fill the position of Customer Service Officer. Copied from: www.hotnigerianjobs.com

Job Title: Customer Service Officer

Job Location: Lekki, Lagos

Key Responsibilities:

• Plan, develop and implement strategy for the Customer Relationship Management Function
• Play a leadership role in the development of proficient Customer Relationship Management processes and applications.
• Develop, optimize and implement business models for retention of company’s customer base
• Manage and optimize customer information on a Customer Relationship Management software
• Provide directions and advice on Customer Relationship Management activities and ensure monthly reporting
• Identify and implement processes to improve and ensure accuracy of customer data
• Managing the Customer Care Telephone Lines with regard to resolving complaints
• Ensure key customer memorable and personal events are promptly acknowledged

Role Profile:

• A graduate with minimum of 2 years cognate experience in Customer service.
• Working knowledge of Microsoft Office packages.
• Courteous with strong customer service orientation.
• Dependable with proficient attention to detail.
• Good listening and responding skills.
• Ability to work within deadlines.
• Solid problem solving skills. Copied from: www.hotnigerianjobs.com
• Reports to the Managing Director.

Application Deadline
September 2nd, 2011

How To Apply
Please note that all locations are based in Lekki - Lagos. Interested applicants should send an application letter with detailed CV and relevant copies of credentials by mail, e-mail, or take in person to:

The Human Resource Manager,
HealthPlus Limited,
No. 4, Emma Abimbola Cole Road, by Fola Osibo street,
Lekki Phase 1, Lagos.
OR send Email to: humanresources@healthplus.com.ng